Booking Appointments
Credit card information is required when booking services to reserve the appointment. This will ensure that your appointment has been reserved just for you. The credit card on file will not be billed until the completion of services. GH Hair Co. reserves the right to bill the credit card on file as outlined in the cancellation or NO-SHOW policy defined below.
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Please note that all credit card information retained by GH Hair Co. is for its use and will not be shared outside the business.
****In the event of a no-call/no-show or late cancellation where the card on file is declined for any reason, payments outlined below must be made in full before future services will be rescheduled.
Cancellation + Reschedule Policy
In the event that you need to cancel or reschedule an appointment, I kindly ask that you give a 48 hour notice for services.
All cancellations can be done via text @ (406) 880-4170.
All appointments cancelled with less than a 48 hour notice will be assessed a fee of 50% of the scheduled service(s) to the
credit card on file.
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No-Show Policy
If you are a no-call/ no-show for your scheduled appointment, a fee of 100% of the scheduled service(s) will be assessed to the credit card on file + no further bookings will be accepted.
All appointments that are cancelled with notice within 2 hours of scheduled service will be considered a no-show + a fee of 100% of the schedule service(s) will be assessed to the credit card on file.
I totally realize life happens but please know that when short or no notice is given, those time slots are unable to be filled.
I ask that you please value and respect my time, as I greatly do yours!
Running Late + Missed Appointments
If you are running late, please place a courtesy text to (406) 880-4170.
If you are 15 or more minutes late, I will kindly ask you to reschedule your appointment and you will be subject to the No-Show Policy cancellation fee of 100% of your scheduled service(s).
Please allow yourself enough time to make it to your scheduled appointment on time.
Adjustment Policy
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More than anything, I want you to love your new look! And I pride myself on a thorough consultation prior to all services to ensure you always leave satisfied.
But I realize that sometimes I may miss the mark + adjustments need to be made. If you are unhappy with a service you receive with me, please let me know right away. I ask that you notify me within 5 days to let me know that you are having trouble with your new style. I am more than happy to work with you on finding another time to come in to correct or adjust what you aren't totally satisfied with. Please be aware that not all circumstances will be eligible for a complimentary adjustment based on notes taken from our consultation.
I want to work with you to ensure you are fully satisfied!
I DO NOT OFFER ANY REFUNDS ON SERVICES or HAIR EXTENSIONS.
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Product Policy
Due to the personal nature of beauty products, all sales are FINAL.
I will work with you to ensure we've selected the perfect products just for you + your hair.
Credit Card Fee
Payments made with a credit or debit card are subject to a 3.05% credit card processing fee.